On seven/19/2013 I flew through American airlines from Columbus Ohio to Las Vegas Nevada. We experienced a layover in Dallas Tx, at your Fort Worthy of airport. I'd the worst knowledge I've at any time had While using the American Airways representatives there and when I termed customer service they were no help possibly. Very first, 1 of your Associates despatched us to the wrong gate; I needed to talk to a representative the place our flight could well be departing from simply because a gate range wasn't on my boarding move. We went to the gate instructed and ended up sent to the wrong gate, considering the fact that we were at the wrong gate we didn't hear our departing flight information causing us to miss our flight. We went to the counter requesting a standing of our flight simply because we had listened to practically nothing, a person AA attendant within the station wasn't willing to seem something up mainly because she was typing or undertaking another thing. I spelled out to her that it was critical due to the fact we could miss out on our flight. She didn’t treatment. Despite the fact that there was a lengthy line of folks waiting around to speak with the only real AA rep available. I waited in line for as long as I could, I then noticed an AA representative strolling by and I finished her for help, she reported there was almost nothing she could do and sent us to another AA desk. We went to that desk and we had been told our airplane was ideal there outside the house on the brink of choose off and that they'd not let's to the plane mainly because whenever they known as the AA representatives about the aircraft and inquire them to look ahead to us it will make Everyone outrageous?
This can be with reference to flight 580 from charolet to Miami yesterday early morning, when I initial received to my seat I felt it absolutely was just a large number. There was soda spilled within the chair and arm rest. There was trash from the last flight behind the seat forward of me. When I questioned to obtain it cleaned up I used to be given no reaction and I had been remaining to take a seat in a very sticky seat for nearly 3 several hours! This was the worst in plane working experience I have at any time been given undoubtedly.
I received a lodge for your evening, but I've to check out at twelve noon, and my flight does not depart till11:30pm. Now I've twelve hours the place I'm trapped in LA with no purpose to generally be listed here.
The worst flight encounter of my everyday living was having my family of sixteen on American Airlines. Shed our luggage both equally means. We will not be flying American once more.
Be sure to take a look at this so other passengers received’t provide the very same encounter…..I would love a reply from In addition, you..
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I can't consider you board passengers before doing your checks about the aircraft. Leaving your consumers stuck for more than 2 hrs without having to little details is full bullshit. If you are fundamentally the same as each and every airline During this regard, it’s simply not appropriate to take care of your prospects using this method.
I've to confess that I was selfishly satisfied to have the ability to book my flight ahead of your entire other clients and the agent was able to eliminate the fees.
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What superior is creating your displeasure to this so termed “buyer service†if nothing at all is finished to deal with the criticism.
On Jan tenth 2014, we experienced a return flight from Miami to Seattle. This was a immediate flight which ought to have been six.5 hrs. We boarded about 30 min late, only to hear with the captain that we had been even now watching for gasoline and continue to didn't have confirmation regarding when, but that it could acquire at least twenty min to refuel. Finally just after 1 hour to the plane, we experienced refueled, only to hear that an armrest was broken and we were waiting for a mend. We had been around the prepare for 1.five hrs, in advance of get-off. WHY, would you board passengers on that long of the flight Right before refueling, Specifically not owning an ETA with the fuel?
The woman who was assisting me having a wheel chair experienced no expertise in the DWF airport alone. When she could not acquire me towards the boarding gate she left me on the best way.
speaking to a real person at AA purchaser service is close to unattainable. The web site list a phone number, that is for cargo and that only references a Web-site which is no help in the least.
The nine/fifteen/15, it'll acquire a while to get overlooked. Starting up with An additional delay within our flight, which theoretically would go away Orlando 19: 40h, and read here right after hrs of delay, once again as a result of problems with the plane, the commander warned us that perhaps the aircraft wouldn't get off as a result of attainable structural problem Together with the baggage doorway of your aircraft as well as the doorway was opened to any one who planned to leave the aircraft.